Returns & Refunds

Last updated: 23 July 2026

We want you to be happy with your order from Aphelon. This policy sets out your rights to cancel, return and get a refund. Nothing here affects your statutory rights.

1. Changed your mind (14-day cancellation)

Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive your item to cancel your order, for any reason. You then have a further 14 days to send the item back. The item must be unused and in its original condition and packaging.

2. Faulty or not as described (30 days)

Under the Consumer Rights Act 2015, if your item is faulty, damaged or not as described, you have 30 days from delivery to request a full refund. After 30 days, you are still entitled to a repair or replacement.

3. Damaged in transit

If your parcel arrives damaged, send us a photo within 48 hours of delivery and we will arrange a replacement or refund.

4. How to start a return

Email hello@aphelonshop.com with your order number and the reason for the return. We will reply with the return address and instructions.

• For change-of-mind returns, the cost of return postage is your responsibility.
• For faulty, damaged or incorrect items, we cover the return cost.

5. Refunds

Once we receive and check your returned item, we will process your refund to your original payment method within 14 days. You will receive an email confirmation once it is done.

6. Non-returnable items

For hygiene and safety reasons, certain items (such as personal-care products) cannot be returned once opened, unless faulty. This does not affect your statutory rights.

These terms are in addition to, and do not limit, your statutory rights under UK law.